POLICY

PRIVACY POLICY

The company understands that our valued customers are concerned about how the personal information they have entrusted to us is being protected and used. The company commits to making maximum efforts to ensure the security of this information. The company guarantees that customer information will be used in a reasonable and thoughtful manner, with continuous efforts to improve the quality of our services and provide the best experience to our customers when using our services.

I.PURPOSE AND SCOPE OF INFORMATION COLLECTION

AT HARD COATING commits to not selling, sharing, or exchanging the personal information of customers collected on the website with any third party. The personal information collected will only be used internally within the company for the purpose of processing orders placed by customers at AT HARD COATING.

The personal information that we collect includes: 

  • Name of individual or company contact 
  • Phone number 
  • Email address 
  • Shipping address 
  • Company information including full trading name, address, and tax identification number 
  • Billing address

The above information will be used for one or all of the following purposes:

  • Delivering products purchased at www.hardcoating.vn
  • Notifying customers about delivery and providing customer support
  • Providing information related to products
  • Processing orders and providing services and information through our website as requested by customers
  • Additionally, we will use the information provided by customers to support customer account management; confirm and process online payment transactions of customers.

Details of customers’ orders will be stored by us, but for security reasons, customers cannot request that information from us. However, customers can check that information by logging into their own account on the website. There, customers can view complete details of completed orders, open orders, upcoming orders, as well as manage information about addresses, banking information, and subscribed newsletters.

Customers should ensure that their information is accessed in a confidential manner and not disclosed to any unauthorized third party. We will not be responsible for password misuse unless it is our own error

  1. SCOPE OF INFORMATION USAGE

We may share your name, phone number, and address with the express delivery service in order to deliver items to you. We may also use your personal information to send promotional/marketing information. You can opt out of receiving such information at any time by calling our hotline at 19009232.

III. DATA RETENTION PERIOD

AT HARD COATING will store the personal information provided by customers on our internal systems during the provision of services or until the purpose of data collection is completed, or until customers request the deletion of the provided information.

  1. COMMITMENT TO CUSTOMER’S PERSONAL INFORMATION SECURITY

We value the privacy rights of our customers when using our services. We understand that you are concerned about the security of the information you provide to us. We want you to feel confident and trust us when you engage in our services. Therefore, we commit to providing you with the best possible experience when purchasing our products with complete trust.

Our company is committed to using the best measures to safeguard the information of our customers, ensuring that this information is not stolen or unintentionally disclosed. We commit to not sharing, selling, or renting our customers’ information to any third party without their permission.

We always welcome feedback, suggestions, and information from our customers regarding our “Privacy Policy.” If you have any inquiries, please contact us at the following address:

Thank you for your trust in us.

0906735520